Once again, thank you very much for considering a purchase through SurfINSIDE’s online surf store.  SurfINSIDE’s site will constantly be improving, making it as easy as possible for you “the surfer” to get the gear you want in your hands.  This will allow you more time in the water and less daylight time sitting in traffic and wandering around stores.  We all know if we could do it, we would spend all day every day in the water.  SurfINSIDE is just trying to give back a few hours of daylight for you “the surfer” to spend in the water where you want to be and provide you with the gear you want to do it.

Ordering the gear you want:

SurfINSIDE prefers our customers to purchase online through our secure servers with a credit card.  If you wish you may call us or send us mail as well.  SurfINSIDE accepts the following major credit cards:  Visa®, MasterCard®, and of course regular checks or money orders by mail.

 The shopping online experience:

• Navigate through the website using the menu bar across the top of the page.  You may use the product search box or simply navigate through the product menu that is located along the left hand side of every page. 
• Select products by clicking the picture or the button that reads “more information”
• When applicable, select options such as size and color for specific items
• Click “add to cart” confirm the correct item, size, color, and quantity
• Adjust quantity if necessary and click “edit quantity”
• Click “Proceed to checkout” or you may click “continue shopping”
• If you clicked “continue shopping” you may click on “view cart” to return.
• Once back to the cart  you will want to click on “proceed to checkout”
• Either “sign in using our secure server” or “create a new membership account”
• Enter your address by clicking the “change address”
• Enter your payment information by clicking on “change credit card”
• Once the delivery and payment information is correct the “place order” button will appear towards the bottom of the computer screen.
• Click “place order”, you will receive a confirmation email in 30 minutes.

The non-credit card shopping online experience:

• Complete the first 6 steps above
• Print out your order, in other words print the cart page
• For time sensitive orders call SurfINSIDE (858). 752. – 1914 with your credit card information or
• Mail your order form with payment to SurfINSIDE 5570 Waverly, La Jolla, CA 92037

Returns and Exchanges
If you are not 100% satisfied with your purchase, simply return unused items in their original condition within 30 days of purchase date for a refund to the credit card charged.  You can expect a refund to your credit card in 7 to 14 days after your returned product has been received by Surfinside, Inc.  In order to receive a refund, all items must still have their original tags and or stickers attached.  Customers are responsible for shipping costs.  For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.   We are not responsible for any returned packages lost in shipping.  Please print your name and address on the outside of the package and include your invoice or order confirmation email.  Please contact us for a return number and address.

Defective merchandise should be returned directly to the manufacturer under their return policy, we can help assist you with this. 

Prices

Here at SurfINSIDE, we try our best to get a quality product in your hands at the lowest possible price while still adhering to our manufacturer’s minimum retail pricing guidelines.  Prices and descriptions listed can change at anytime without notice.  We are not obligated to process orders with incorrect pricing.  We will notify any customers of incorrect pricing via email.

Sales Tax

SurfINSIDE is based in California, and we are obligated to collect tax for items shipped to California addresses.

Shipping times

Products listed in the site should indicate their average estimated shipping time. Most orders are shipped within 2 business days. If an item you order is not available for some reason we will contact you and backorder the item and attempt to ship it for 30 days.

Please refer to our Conditions of Use and Privacy Policy page for additional information.